Frequently Asked Questions

Everything you need to know about your Aura Malibu experience.

What is the typical shipping timeframe for my order?

Standard shipping within the United States typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to initiate a refund or an exchange for a different size.

How do I ensure I am ordering the correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for our tailored fits or sticking to your usual size for oversized styles.

Are Aura Malibu products sustainably made?

Yes, we prioritize ethical manufacturing and use organic or recycled materials whenever possible to minimize our environmental footprint while maintaining premium quality.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

How should I care for my Aura Malibu garments?

To preserve the longevity of our fabrics, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Specific care instructions are located on the inner label of every garment.